POSTAGES

For Mainland Portugal

1. FREE delivery for orders over 49,99€.
2. For amounts equal to or less than 49,99€, shipping costs will be 5,61€+VAT.

Azores and Madeira

1. FREE delivery for orders over 89,99€.
2. For amounts equal to or less than 89,99€, shipping costs will be 7,24€+VAT.

Spain

1. FREE delivery for orders over 149,99€.
2. For amounts equal to or less than 149,99€, shipping costs will be 7,24€+VAT.

European Union

1. Shipping costs calculated according to the weight of the parcel.

European Union customer with registered TVA valid for intra-Community purchases

1. If you live in a European Union country and wish to obtain a VAT-exempt invoice for your purchase, you must have your VAT number registered and valid for intra-Community transactions. When you make a purchase on our website, the VAT exemption process will be automatic. You will then receive your invoice together with your order with the final purchase price, applying the VAT exemption, in accordance with article 14.º of the RITI.

Iceland, Norway, Switzerland and United Kingdom

1. Shipments to destinations outside the European Union are not subject to VAT, in accordance with article 14.º of the CIVA. When you make a purchase on our website, no VAT will automatically be applied. It is important to note that the shipping costs do not include possible customs import duties or VAT applicable in the country of destination, which may be charged at the time of delivery (outside the European Union). Payment of these fees will be the customer's responsibility.

Outside the European Union and Rest of the World

Por favor, envie um email para comercial@inocos.com. Para envios fora da União Europeia, todos os impostos e encargos relacionados à importação das encomendas são de inteira responsabilidade do cliente.

PAYMENTS AND DELIVERY TIMES

1. All orders are processed after payment confirmation, and shipped within 2 to 5 business days.
2. Available Payment Methods: Credit Card, Multibanco, MBWAY, Paypal, Digital Wallets and Bank Transfer.
3. Orders will be shipped after payment confirmation.
4. It is not possible to set a delivery time for orders, even if they are sent by courier. The order must be delivered between 9h and 19h. If no one is at the delivery address to receive the goods or the mailbox does not allow the receipt of the order (in the case of a small volume), we do not guarantee delivery, and the order may be returned.
5. We are not responsible for any delays caused by the carrier. In case of delay in receiving your order, please contact us, indicating the order number, so that we can find out the reason for the delay.

DAMAGES AND RETURNS

1. INOEH CARE, LDA does not assume any responsibility for damages caused during transport when sending orders. Therefore, it is the responsibility of the customer to check the order upon receipt of the same, if it detects any anomaly in the packaging, at the time of delivery, it must be immediately communicated to the carrier's employee and placed in writing on the waybill, if not If you have the opportunity to check at the moment, put “Subject to verification” on the distributor's guide, you should also check the number of packages delivered with those mentioned on the carrier's guide.
2. Todos os incidentes que possam surgir terão que ser comunicados no próprio dia e sempre que possível, documentados com fotografias dos danos registados para apoioaocliente@inocos.com
3. If there is room for the return of items, they must be sent to the address provided within a period of 14 days from the date of receipt.
4. It is imperative that the returned items, and their original packaging, are in new condition, accompanied by the respective invoice. 
5. Articles that have been damaged by misuse, carelessness, negligence or disrespect for the manufacturer's instructions will not be replaced. 
6. If the item is in perfect condition, but you still want to exchange it or return it because you made a mistake in choosing it or the product is not what you want, this is perfectly possible only in the 14 days following receipt of the material, in the following conditions: 

1. 1. The item must be returned in its original packaging with all the manuals and extras it was delivered with, without signs of use or opening/damage to the product's packaging.
   2. The article must be returned without any signs of use.
   3. The costs of collecting the item and sending a new item (in case of exchange) are the responsibility of the customer.

PRICES AND PROMOTIONS

1. We reserve the right to change, without prior notice, prices, shipping, discounts, promotions.

PRODUCT INFORMATION

1. The photographs that illustrate the products are merely indicative.
2. To the cores of products may not faithfully produce the actual color.
3. The products sold by INOEH CARE, LDA are intended for exclusive professional use.

WARRANTY

1. INOEH CARE, LDA offers a warranty for its equipment intended for professional use, for a period of 6 months, counted from the date of purchase and issuance of the invoice by a reseller of the brand. INOCOS.